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General
What is WonderLights?
A paradise of light, where nature and handcrafted lanterns come together in harmony. This year, you'll be amazed by the beauty of the hundreds of lanterns and light installations illuminating the Gardens of Eden and its countless animals.
Where does WonderLights take place?
WonderLights takes place at the Castle of Grand-Bigard.
Who is WonderLights suitable for?
For all ages and is to be enjoyed by everyone.
What are the opening and closing times and which dates is it open?
WonderLights enchants the Castle of Groot-Bijgaarden from 1 December 2023 to 16 February 2024. Explore our opening hours and secure your visit now.
Gates open: 17:00 – 21:30 (last entry)
Event closes: 22:00
Trail
How Long does it take?
On average people spent 1,5 hours at the event. The walking route is approximately 1.7 km.
Is WonderLights suitable for children?
WonderLights is suitable for children, but anyone under 16 must be accompanied by an adult. Tickets are free for children under 3 years old.
What should I wear?
It is an outdoor activity: please wear appropriate outdoor clothing and boots for the winter.
Can I smoke or vape during the experience?
Although it is an outdoor experience, we will ask you not to smoke on the grounds of the castle.
Are toilets available on site?
Toilets are available on site and are cleaned regularly. We will ask 0,50 EUR per toilet visit.
Can I bring bicycles to WonderLights?
No adult or children bicycles are allowed in the park.
Can I bring my dog?
Dogs are not allowed in the park.
Can we take pictures?
Yes, we recommend that you bring your camera.
What happens if it rains?
If it is raining but access can still be guaranteed to the experience, we invite you to bring an umbrella or a jacket suitable for the rain. It is an outdoor activity: please wear appropriate outdoor clothing and footwear for winter.
Food and drink
Where can I eat or drink?
In the greenhouse of the park, you will find our WonderLights Café. We offer French fries, hamburgers, lots of mulled wine, hot chocolate, and other drinks.
How can I pay for food and drinks?
You can pay by cash, bancontact or credit card in the WonderLight Café.
Is the WonderLight Café of suitable for children?
Yes, The WonderLight Café is perfect for the whole family.
Can I bring my own food and drinks to WonderLight?
It is forbidden to consume your own drinks, alcohol or food during the visit. Experience a culinary surprise with our WonderLight Café.
I have questions regarding the WonderLight Café. Who can I contact?
Please contact info@wonderlights.be.
Accessibility
Is the park accessible for wheelchair users?
The park is not accessible for wheelchair users, except for your own risks. The trails are muddy in this season. We recommend asking for a strong companion to assist you. There are cobblestones on the entrance bridge and here it is best to pull the wheelchair. Stairs in the park can always be avoided by the wheelchair user.
Do you offer a free ticket for a personal assistant of wheelchair users?
A wheelchair user purchasing a ticket may bring one essential carer companion free of charge. The companion may present himself at the entrance and receive a free access.
PLEASE NOTE: You do not need to purchase a ticket for the essential carer. If you do, we will not be able to refund you this ticket!
If you have further questions, please email info@wonderlights.be.
Itinerary & Car park
How do I get to WonderLights?
WonderLights is accessible by car or public transport. Click here for more.
How do I get to the castle by public transport?
WonderLights is accessible by car and public transport. Click here for more information.
Is there a car park?
Car park:
A. Gossetlaan 9 - 1702 Groot-Bijgaarden
Our parkingboys will guide you to the right place.You can buy your parking ticket on this page for 6 EUR per car. The car park is only accessible on presentation of your parking ticket and for the entire visit.
Take advantage of our shuttle service that will bring you safely to WonderLights.
Is there a parking space for disabled visitors?
We recommend dropping off the disabled person at the entrance of the park and then park the car in the car park of Hocké.
A. Gossetlaan 9 - 1702 Groot-Bijgaarden
Our parkingboys will guide you to the right place.Take advantage of our shuttle service that will bring you safely to the WonderLights.
Tickets
Where can I buy tickets?
You can only buy tickets here . Buying tickets on the spot is also possible.
Can I buy tickets on the spot?
Yes.
How much do tickets cost?
Please find our prices on our ticket page.
Do I need to book in advance?
You can buy tickets here . Buying tickets on the spot is also possible.
Is it necessary to print the tickets?
No, you can show the tickets on your smartphone.
Do I have to arrive at the time indicated on my ticket or do I have to arrive early?
Please arrive at the time indicated on your ticket. We still accept your entrance if you arrive late.
Can I change the date of my ticket?
Yes, you can change your visiting day yourself by clicking on the link from your ticket.
Tickets are non-refundable.
What is the refund policy?
In the unlikely event that we need to cancel WonderLights, you can transfer your ticket to a different date or receive a refund. We will inform everyone via email and our social media outlets as soon as possible. Always check your spam for any communication from us! Under any other circumstances WonderLights tickets are non-refundable.
How/when will I receive my tickets?
After payment, you will immediately receive the tickets in your mailbox. If you have not received them, please contact info@wonderlights.be.
Please always check your spam.
I can’t find my tickets or have lost them, what should I do?
Upon completing your ticket purchase, you will receive a confirmation e-mail and your tickets.
You can also email us at info@wonderlights.be, if you cannot find your tickets. Please make sure to include as much information as possible, such as the location, order number, name & email address used to book the tickets.
Please note: our customer service team can not respond to you instantly and usually require at least 24 hours to respond to any queries. Check your tickets at least 2 days before the event.
Do I receive a discount if I come with a group?
From 15 people, you get a 3 EUR discount per person on the normal price. You need to book your tickets online. Do you have more questions regarding group bookings, please contact info@wonderlights.be.
Contact
Where do I write to for any partnership request?
Please contact info@wonderlights.be.
Do you have a contact for influencers, media or press?
Please contact info@wonderlights.be.
